What are the key principles of a Quality Management System according to ISO 9001?
ISO 9001 is based on several key principles that form the foundation of a Quality Management System (QMS). These principles are outlined in the ISO 9000 family of standards, with ISO 9001:2015 being the specific standard for QMS requirements. The key principles of a Quality Management System according to ISO 9001 are: Customer Focus : Organizations are expected to understand and meet the needs and expectations of their customers. Customer satisfaction is a central focus, and the QMS should be designed to enhance customer satisfaction by delivering products or services that meet customer requirements. Leadership : Effective leadership is essential for the establishment and maintenance of a QMS. Leaders are expected to create and maintain a unity of purpose and direction within the organization. They should establish a culture of quality, ensure the QMS is integrated into the organization's business processes, and promote continuous improvement. Engagement of People : Involving and e