SIS Certifications Blog

  Customer focus –  aiming to improve for the betterment of the interested parties and customer, this will help one sustain customer, increase customer base, and makes sure to communicate their needs and expectation by monitoring throughout the organization. Leadership – to achieve quality objectives leaders need to establish unity of purpose which is by aligning their strategy, policies, procedure and resource this will lead to better coordination of the organization’s processes one needs to establish a culture of trust and integrity, provide people with the required resource, training, authority to act with accountability. Engagement of people – efficiency involves people of all levels, this can be done by communicating with the employees about their needs in the organization, sharing knowledge, and experience, and recognizing people’s contribution, learning, and improvement. Process approach – when activities are understood and then executed then the effic...