Principles of ISO 9001 Certification
If you’ve ever wondered why businesses proudly display their ISO 9001 certification, it's because this international standard ensures they maintain quality in everything they do. Whether you’re making products or offering services, ISO 9001 sets a strong framework to ensure customer satisfaction and continuous improvement. But what exactly does ISO 9001 mean, and what principles guide it? Let's break it down into simple terms. 1. Customer Focus Every business is built on one thing: customers . Without them, there’s no purpose in delivering services or products. ISO 9001 prioritizes the needs and expectations of customers. By focusing on customer satisfaction, businesses improve their reputation and build lasting relationships. It’s about understanding their needs, delivering value, and going beyond what’s expected. Imagine you're a baker. You want your customers to love your bread, right? By listening to their feedback—maybe they want it crispier or softer—you can adjust